In this session, Cynet COO and Co-founder Netanel Amar distills three points of comparison for MSPs to identify which cybersecurity platform will best protect their customers while boosting their bottom line:

• All-in-one capabilities | Assess the potential of consolidating cybersecurity tools to slash costs and complexity.
• Automated detection & response | Reclaim time spent on manual incident handling for revenue-generating activities.
• Built-in MDR service | Capitalize on affordable opportunities to scale your team’s expertise — without adding costly headcount.

These can’t-miss insights will empower you to supercharge your cybersecurity stack to deliver the very best in detection and protection.

The rise of GenAI and LLMs is transforming how businesses operate, shifting from a world of isolated AI tools to one where hundreds of autonomous agents work alongside us—driving execution across engineering, product management, marketing, and sales. In this session, we’ll explore how companies are deploying AI agents to scale faster, make better decisions, and unlock new levels of efficiency. We’ll also discuss the future of work, where a 10-person startup can scale to a billion-dollar unicorn by leveraging AI agents for every function. As AI becomes deeply embedded in workflows, organizations must rethink key metrics, decision-making structures, and how teams collaborate. The companies that adapt will thrive—those that don’t will be left behind.

Risk of data loss and operational disruption can stem from more than the ransomware in news headlines. Join for a live hacking demonstration of a common-looking USB device and discussion on physical and digital methods of control to minimize data exfiltration.

In an era where AI adoption often feels like choosing between human expertise and artificial intelligence, forward-thinking organizations are discovering the transformative potential of human-AI collaboration. This session explores how organizations are leveraging digital personas and intelligent communication systems to create a more dynamic, efficient, and human-centric work environment. We'll examine how Subject Matter Experts (SMEs) can scale their impact through AI-powered digital twins while maintaining authentic human connections. Through real-world examples and demonstrations of IgniteTech's MyPersonas and EloquensAI solutions, we'll show how businesses are bridging the gap between AI capabilities and human expertise. This session is ideal for business leaders seeking practical insights into implementing AI solutions that promote collaboration while maintaining the irreplaceable human element in their operations.

Hackers are crafty — and getting craftier. No matter how awesome your MSP skills are (and we know they’re pretty awesome)… No matter what level of oversight you have over your clients’ SaaS environment… No matter what tools you use… And no matter how hard your team works… None of that will prevent a breach if someone falls for a phishing email because, as an MSP, you already know the most dangerous threat to cybersecurity: Human error. In this session, you will learn how SaaS Alerts can quickly detect a breach and automatically shut it down. Because even with kickass training and other protocols in place, human error happens, and we’ll show you how you can minimize the damage and be the cybersecurity hero your clients expect.

Email remains a primary vector for cyber threats, especially for data-sensitive industries such as healthcare, finance, and legal services. Organizations require robust, scalable solutions to protect against phishing, data loss, and compliance risks. MailGate is designed to flexibly integrate with Managed Service Providers (MSPs) and partners to deliver advanced email security tailored to industry-specific needs. This paper explores how MailGate enhances threat protection, automates compliance enforcement, and enables centralized management for MSPs. By leveraging proprietary threat detection, leading encryption, and intuitive policy-based controls, MailGate ensures secure and compliant email communication while enabling MSPs and partners to offer value-added services to their clients.

Voice cloning and synthetic data are transforming conversational AI by enabling scalable, personalized interactions. Deepgram’s advanced voice synthesis allows for the creation of diverse, natural voices, while synthetic data provides an unstoppable gateway to model accuracy, reducing bias, and ensuring privacy. In this session, we’ll explore how these technologies are reshaping industries and improving user experiences, offering insights into the future of AI-driven voice applications.

Inefficient processes drain businesses of over $5 trillion annually. The agentic AI platform offers a solution by automating and optimizing CX and EX. These intelligent agents handle complex tasks, personalize interactions, and proactively resolve issues, boosting efficiency and freeing human agents for higher-value work. The result is significant cost savings, improved customer and employee satisfaction, and a substantial impact on the bottom line.

Preparing for the future of work requires a strategy, and this is not the time to rely on gut feel. Employees and managers will have different priorities, and technology can play a key role to bridge those divides. This is where industry-based research can be invaluable, helping decision-makers connect the dots across the organization for a more strategic approach to future of work. During this opening keynote session, Future of Work conference Chair Jon Arnold will review current research about the state of the workplace, and how businesses can develop more effective future of work strategies.

Discover how Generative AI is transforming communication by eliminating long hold times and voicemail hassles. This session explores the impact of AI-powered agents on streamlining customer interactions, improving efficiency, and elevating user experiences through proactive engagement.

Preparing for the future of work requires a strategy, and this is not the time to rely on gut feel. Employees and managers will have different priorities, and technology can play a key role to bridge those divides. This is where industry-based research can be invaluable, helping decision-makers connect the dots across the organization for a more strategic approach to future of work. During this opening keynote session, Future of Work conference Chair Jon Arnold will review current research about the state of the workplace, and how businesses can develop more effective future of work strategies.

Join USX Cyber at MSP Expo 2025 for an exclusive presentation on how Managed Service Providers (MSPs) can eliminate cybersecurity tool sprawl, cut costs, and enhance protection with GUARDIENT XDR and SOC-as-a-Service. Don’t miss this insightful and interactive session—designed to show how MSPs can maximize security, reduce complexity, and drive profitability.

Join us for a demonstration of PDI Security and Network Solutions' innovative cybersecurity platform. We'll showcase how our integrated solution combines human expertise with advanced AI to deliver comprehensive protection across your entire security ecosystem. You'll see firsthand how our platform, trusted by 2,500+ businesses across 40 countries, provides:

• Real-time threat detection and response through our global SOCs
• Unified visibility across your entire security tech stack
• AI-powered automation for enhanced threat hunting and response
• Mobile accessibility for on-the-go security management

Watch as we demonstrate how our platform analyzes over 1 trillion logs per quarter and manages 3,657+ firewalls and 150,000+ endpoints. Learn why we maintain a 97% client retention rate and how our solution can transform your organization's security posture.

Join USX Cyber at MSP Expo 2025 for an exclusive presentation on how Managed Service Providers (MSPs) can eliminate cybersecurity tool sprawl, cut costs, and enhance protection with GUARDIENT XDR and SOC-as-a-Service. Don’t miss this insightful and interactive session—designed to show how MSPs can maximize security, reduce complexity, and drive profitability.

Join us for a demonstration of PDI Security and Network Solutions' innovative cybersecurity platform. We'll showcase how our integrated solution combines human expertise with advanced AI to deliver comprehensive protection across your entire security ecosystem. You'll see firsthand how our platform, trusted by 2,500+ businesses across 40 countries, provides:

• Real-time threat detection and response through our global SOCs
• Unified visibility across your entire security tech stack
• AI-powered automation for enhanced threat hunting and response
• Mobile accessibility for on-the-go security management

Watch as we demonstrate how our platform analyzes over 1 trillion logs per quarter and manages 3,657+ firewalls and 150,000+ endpoints. Learn why we maintain a 97% client retention rate and how our solution can transform your organization's security posture.

Learn what features and technologies MSPs should look for in a Multi-WAN Gateway Router Solution for their clients with single and multi-office locations.

The Deaf and Hard of Hearing (D/HH) community faces significant barriers when interacting with customer support systems, resulting in missed opportunities and lost revenue for businesses. What constitutes a high-quality customer experience for the Deaf community? How many Deaf customers are reaching out to your business today? In this session, we will explore the disparities in customer support for the DHH community, examine the current state of access, and highlight the costs of inadequate solutions. Attendees will gain insights on how to offer more equitable customer experiences, tap into a largely underserved market, and improve overall customer satisfaction. This session will address the critical gap between the customer support experiences currently offered to the Deaf community and the expectations of both customers and businesses. We will discuss common misconceptions about what constitutes accessible service and explore the real needs of DHH customers. Through a focus on emerging technologies, such as live support using WebRTC, AI-powered sign language recognition, and virtual signing avatars, we will demonstrate how businesses can leverage these tools to provide accessible, impactful, and customer-centric experiences. We will also highlight the importance of integrating live support with native language users to ensure an inclusive environment, strengthen brand reputation, and ultimately unlock access to an untapped market of millions. Understand the current limitations of technologies used by businesses to engage with the Deaf community, and why many existing solutions are outdated and ineffective. Explore how legacy solutions, some of which are 20-40 years old, contribute to inequitable access and a subpar customer experience for Deaf individuals. Learn about innovative, forward-thinking technologies that are improving accessibility, including WebRTC, AI-driven sign language recognition, and virtual avatars. Discover the positive impact that equitable customer experiences can have on business success, customer loyalty, and brand equity. Gain insights into how businesses can proactively reach and serve the Deaf and Hard of Hearing community, enhancing customer satisfaction while expanding market opportunities.

Learn what features and technologies MSPs should look for in a Multi-WAN Gateway Router Solution for their clients with single and multi-office locations.

The Deaf and Hard of Hearing (D/HH) community faces significant barriers when interacting with customer support systems, resulting in missed opportunities and lost revenue for businesses. What constitutes a high-quality customer experience for the Deaf community? How many Deaf customers are reaching out to your business today? In this session, we will explore the disparities in customer support for the DHH community, examine the current state of access, and highlight the costs of inadequate solutions. Attendees will gain insights on how to offer more equitable customer experiences, tap into a largely underserved market, and improve overall customer satisfaction. This session will address the critical gap between the customer support experiences currently offered to the Deaf community and the expectations of both customers and businesses. We will discuss common misconceptions about what constitutes accessible service and explore the real needs of DHH customers. Through a focus on emerging technologies, such as live support using WebRTC, AI-powered sign language recognition, and virtual signing avatars, we will demonstrate how businesses can leverage these tools to provide accessible, impactful, and customer-centric experiences. We will also highlight the importance of integrating live support with native language users to ensure an inclusive environment, strengthen brand reputation, and ultimately unlock access to an untapped market of millions. Understand the current limitations of technologies used by businesses to engage with the Deaf community, and why many existing solutions are outdated and ineffective. Explore how legacy solutions, some of which are 20-40 years old, contribute to inequitable access and a subpar customer experience for Deaf individuals. Learn about innovative, forward-thinking technologies that are improving accessibility, including WebRTC, AI-driven sign language recognition, and virtual avatars. Discover the positive impact that equitable customer experiences can have on business success, customer loyalty, and brand equity. Gain insights into how businesses can proactively reach and serve the Deaf and Hard of Hearing community, enhancing customer satisfaction while expanding market opportunities.